Here at RAM we offer solutions that are tried and true to our customer. These are solutions used by companies of all size ranges at different capacities to firstly resolve an issue and secondly give those customers a standard for continuing improvement for their overall IT process.
Business Service Management links key IT components to IT infrastructure management goals. Our BSM solutions revolve around the BMC suite of BSM tools. BMC Software’s business service management approach is based on three disciplines – Service Assurance, Service Automation, and Service Support.
As a BMC Software Consulting Partner, RAM is a leader within the IT Service Management space. Our solutions focus on empowering you to use business service management as a strategy to improve your systems, applications, processes, and services.
Maintaining your customer base and improving your customer experience are key factors in determining your organizational success. One critical factor in this effort is the synchronization of your internal processes. RAM uses the Salesforce.com and Force.com platforms to help automate external and internal customers. We partnered with these solutions as they the most widely used and known platforms in the CRM space worldwide.
RAM Managed Services gives you a new approach to delivering IT value with your BMC solution. We provide ongoing remote administration of your BMC solution once it has been implemented. Our services uses best practice methodology for BMC architecture, implementation, and management, assuring predictable and reliable services. You receive access to a team of highly skilled ITSM experts, a proactive team dedicated to your account that will monitor your systems worldwide and solve potential problems 24/7.